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FAQs

Frequently asked questions

Here are some common questions about our company.

Our essential oil is best stored in stainless steel or (amber) glass bottles, at a constant temperature of anywhere between 10-22 °C, in a cool dry area, away from direct sunlight.  The shelf life is up to 24 months.

When stored in the original packaging in a cool, dry & ventilated place, our leaf product has a shelf life of 36 months. Once opened, the best way to keep its freshness is to store it in a tightly sealed container and away from direct sunlight.  Air causes oxidation of the leaf, so resealing packaging tightly and expelling as much air from the packet as possible is the best way to seal in the freshness.

Yes all our products are vegan friendly and gluten free.  We adopt the highest standards in sustainable farming practices to ensure there is no waste in the process and preservation of our environment. We do not test our products on animals.

Our products, both dried leaf and essential oil, are available as Certified Organic.

Upon request, we can provide certificates for FreshCare, Kosher, SQF (Safe Quality Food).

We can also provide Specification Sheets, Product Information Forms, Certificates of Analysis, Safety Data Sheets and Organic Certificates on demand.  

Please specify the type of data sheets you require in the "Notes" section at the time of order placement.

We provide Certificates of Origin and Phytosanitory certificates at a cost to you.
Our essential oils are sold and shipped globally.

Our dried leaf products are sold to both domestic and international customers (except for South Australia and Western Australia due to local State bio-security laws).
Although we are sure you will love the superior quality and versatility of our products, if you want to try before you buy a large quantity, please order a handy sample size to start with. We will be very happy to help you with a larger quantity once you have tried and experienced the Australian Native Products difference!
Shipping rates are calculated at the checkout stage, with rates based on order weight, package dimensions, and shipping destination. 

We endeavor to identify the most cost-efficient shipping rates to deliver your orders.
Approximate delivery times in Australia:
Metro: 2-3 business days
Regional: 4-6 business days
Remote: 7-10 business days

Please note these are estimated only, as provided by courier services such as Australia Post. Delivery times can be longer, especially to remote areas.
Yes we do! Please get in touch with our friendly team who will help organise international shipping to your preferred destination.
We hope that you'll be satisfied with our products, but in the highly unlikely event that you are note, we're here to help!

We ask that you first check the quantity and quality of each product you ordered when it arrives, and if you find any products are faulty or not what you ordered, please notify us within 7 days of receipt by:

- calling +61 2 5629 1066
- emailing sales@australiannativeproducts.com.au

Please provide details including your invoice number, the reason for the return and photos showing the fault or incorrect product.

We will then contact you to discuss and confirm the process for returning the products to us.

As our products are made using locally grown, natural products, individual batches may vary slightly in appearance. This does not in any way affect the quality of our products and a return request may not be accepted if it is solely related to such differences in appearance.

Once we receive the faulty or incorrectly supplied products from you, we will reimburse the value of the returned products or provide an exchange, within 30 days.
You may cancel your order up to the time that we confirm your order in writing to you. We do not offer change of mind returns at this stage.